1. How you are billed
All CODPrem charges, plans and WhatsApp credit, are made through Shopify and appear on your Shopify bill. Refunds are issued the same way, through Shopify, to the payment method on your Shopify account.
2. Try before you pay
CODPrem Start is free for three months with every feature, so you can test the app on your own store before any charge is made.
3. Cancelling
You can cancel at any time by moving to another plan from the Plans page in the app, or by uninstalling the app. Shopify then stops future charges. The billing period you are in is not refunded automatically.
4. When we refund
- Your first paid plan, within 7 days. Ask within 7 days of the first charge on a paid plan, monthly or yearly, and we refund it. If no orders were placed through the form since that plan started, we refund it in full; if orders were placed, we deduct what was used and refund the rest. Your store moves back to CODPrem Start. One refund per store.
- Billing errors. A duplicate charge, or a charge for a plan you did not choose, is refunded in full.
- The app does not work on your store. If CODPrem fails to work as described and our support team cannot fix it within 14 days of your report, we refund the charges for that period. Ask within 30 days of the charge.
5. What is not refunded
- Monthly periods that have already been used, including the rest of the period in which you cancel.
- A move to a higher plan because your store took more orders.
- WhatsApp credit. It is bought separately from your plan, and neither used nor unused credit is refunded. Free starter credit is not refunded either.
- A second plan refund. The 7-day refund is once per store.
- A change of mind after the periods above.
6. How to ask for a refund
Write to contact@codprem.com from the email address on your store with:
- your store address (yourstore.myshopify.com)
- the date and amount of the charge
- a short description of the reason
We reply within 3 business days. Once a refund is approved, Shopify usually shows it on your bill within 5 to 10 business days.
7. Your legal rights
This policy does not affect any rights you have under the law of your country.